Originally Posted by palehosepub
I owned two full season tickets in what last year was called the "premium box seats". Since I had a high row our seat prices were staying the same - not going up or down in price. Still at an average price of $91 per game for two seats I wanted a better location even if it cost a little more. I have asked my rep numerous times about improving the location. After several calls to him I would get the same answer - nothing better available. So I decided that the seats in that location weren't worth the premium prices so I asked about lower reserved outfield seats close to the field and near the aisle - they seemed like a good value at about $20 per set per game. I was told again that there wasn't much available - most of the seats were in rows 8 or higher and in the middle of a row. At the same time, my son called the White Sox about outfield reserved seats and spoke to a rep - she checked over a few days and came up with two aisle seats in the second row from the field. Great seats for $20 per ticket per game
We are taking those second row outfield seats. Why aren't current season ticket holders allowed first choice? Is it just a difference in the quality of the rep's diligence or follow through or do the Sox just take existing STH's for granted. I told my rep I was cancelling my two premium seats because I wasn't satisfied with my high row location. (I didn't mention my son's "find.)
His response was basically "OK, we will settle your account". I am surprised the Sox don't offer more creative solutions or have a Ticket Manager call you before you quit. They just lost over $7300 in ticket revenue not to mention parking concessions, etc. For example, when I recently "fired" Direct TV a few weeks I had to talk to several different people all with suggestions on new plans, benefits, etc. They asked "how can we do better"? The Sox just let me walk away...
You should contact the Inside Sales Manager or whoever is in charge of the reps (not Brooks). That is unacceptable customer service.