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#136
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I've gone to over 1000 Sox games the last 20 years and have never had a problem with and usher or customer service employee. There have been times service at the concession stands has been painfully slow and it has seemed orderin pg some food was quite bothersome, but not very often. With all the complaints on here, I guess I have been very lucky, because that has not been my experience.
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#137
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If what has been alluded to in this thread is true, that the Sox help out at-risk youth rehabilitate themselves into society, that is much preferable to me.
That said, I was at the game Sunday, got a beer from one of the carts, ordered some food from a few stands, and had no complaints about the service at all. I suspect some of this relates to what anyone who has ever worked in retail can tell you: The customers who always have bad experiences at places almost always are jerks with bad attitudes to begin with, while the customers who have pleasant experiences are generally nice people with a pleasant disposition.
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#9 2015 Obligatory Attendance/Record Tracker 1-2 LAST GAME: May 22 - Sox 3, Twins 2 NEXT GAME: June 8 - Sox vs. Astros |
#138
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I basically have "my own" beer vendor, I really have no use for an usher, and I rarely go to the concession stands, but it still bugs me that half of the park is closed when the lower bowl is full, even though it doesn't directly pertain to me. IMO that does not convey a "we're glad you're here" atmosphere and maybe that's why they don't get any "new" fans. Who wants to get a cheap seat in the LF corner and every stand is closed between you and the fan deck? I know it's not far but SOME people like to watch the game without missing 2 innings for a burger. Also, even though I have no need for ushers, I've seen them treat people like ****; they can't answer basic questions, and they move at a snail's pace if asked to get chairs for friends of disabled guests, for example. I've also seen people get berated on the way IN to the park by the traffic *******s. It's NOT a relaxing atmosphere for some and I can see a lot of people being "one and done" with the whole gameday experience.
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#139
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We live in an era where customer service everywhere is "different" than it was 30 years ago. I think most of us adjust but some get frustrated by their perception of what the service should be. |
#140
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As a season ticket holder, my experience has been similar to that of Jerkos in terms of same beer vendor, no need for ushers, etc.
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2018 Attendance Record: 0-1 Next Game: Fri 4/20 vs. Astros 2017: 7-11 2016: 11-9 2015: 13-7 2014: 15-11 2013: 11-22 2012: 29-22 2011: 15-19 2010: 18-10 2009: 5-9 2008: 21-10 2007: 6-14 2006: 20-9 |
#141
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#142
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I sit in the upper deck and my complaint with the ushers is that for good stretches of the game they are nowhere to be found. So there are always people standing at the railing while the game is ongoing and there are people yelling at them to move since their home plate view is blocked.
I have noticed at other parks that the ushers are at the sections before the game starts and can direct you to your seat which is nice if you haven't been to the park before. |
#143
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#144
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They can if you have one at every section which is often not the case. |
#145
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Let me say I don't really care about too many things when I go to the game. I've been to Comiskey along with the UC, Toyota Park, Solider Field, Allstate, etc. many times in my life. I know my way around each stadium, and quite honestly, I'm only there to watch the game. I think the staff in each place is not exactly customer friendly. However, for a person like myself, I don't really care that much. I've been other stadiums in other cities, and they are light years ahead of actually glad you are there.
KC, in particular, blew me away. They even sold me two standing rooms for one game that was sold out. They actually had a policy for game days they can only sell that very day. They sold us tickets for all three games, and were helpful on where to sit. Our third game was a day game, and they showed us shade seats. Now, it could be their attitude is that they are happy to see you. But, whatever the case. It was much different than Comiskey. I've only been to Miller Park and the New Busch Stadium once. I didn't really get to see the stadium much. I will say, Miller Park is awesome to tailgate in. And, they didn't try to force us out right away as they do in Comiskey. I've been to other arenas, and saw the difference as well. As I said, I really not looking for stadium experience. I'm a Sox fan, and I'm there to see the Sox. The stadium itself, to me, was used as an excuse. Before they re-modeled the park, it was generic and had no character. It didn't stop people from seeing a good team with young, marketable stars. It only when the team started to tank is when that was being used as an excuse. And, for the upper deck? Get over it. Go to Solider Field and let me know how their upper deck is. However, this works for me since I just go to watch the team. When I bring my son to the park for the first time, I will have a different attitude. Also, I would recommend the Sox staff to act like they are happy to see you. Why? Because, they aren't exactly filling the ballpark. Whether you like it or not, the casual fan is a huge chunk of attendance. If you want them to come back, you might want them feel like they are welcomed. Personally, I would prefer to go on more trips to see the Sox in other parks. I just can't decide at the last minute to do that anymore.... At least I can see the Bulls in Milwaukee once a year. |
#146
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(And to doublem: I worked five years in retail. I know how awful some people can be. I also know that part of the job description is responding to rudeness with a positive demeanor. And just because the last guy you talked to was a jerk doesn't excuse your talking to me in kind.) |
#147
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I didn't bother to wait in line to ask, got an italian sausage instead. Maybe I will next time.
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#148
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Oh yeah, after I caught that foul ball, several ushers come down to my section to check and make sure everyone was OK. Lousy White Sox customer service!!!! |
#149
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I was at the game Sunday after running the Shamrock Shuffle in the morning. I was wearing my race shirt and the woman at the concession stand congratulated me and was really nice. So they're not all bad.
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#150
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Ridiculousness across all sports: (1) "You have no valid opinion because you never played the game." (2) "Stats are irrelevant. This guy just doesn't know how to win." |
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