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  #61  
Old 04-04-2013, 12:20 PM
palehosepub palehosepub is offline
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Camden Yards has excellent service and the concession lines move quickly. STL same thing. Those two parks stand out from my visits. Quick efficient yet personable service. Id settle for quick and efficient for now.

Although the Beers Around the World vendor near section 111 have the same guy and woman for several years - they hustle to serve the customers and do an admirable job- the Cell probably needs a third stand on the lower level as there is always a line even on slow game days.
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  #62  
Old 04-04-2013, 12:21 PM
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doublem23 doublem23 is offline
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Originally Posted by TomBradley72 View Post
I do think that's part of it-
Or is it more of a "usual" vs. "new" phenomenon? The little things that bother you after 100 games at the Cell may not be as obvious in 1-2 trips to another team's park when you're just happy to probably be visiting a new place?
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  #63  
Old 04-04-2013, 12:28 PM
Mr. Jinx Mr. Jinx is offline
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Originally Posted by TomBradley72 View Post
I do think that's part of it-
That may play a bit there, as I haven't exactly found the staff at Bulls/Hawks games all that nice either, but I do find the staff about as helpful as they can be at Cubs games.
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  #64  
Old 04-04-2013, 12:29 PM
Mr. Jinx Mr. Jinx is offline
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Originally Posted by Ron Karkovice View Post
I honestly don't really care if concession staff is nice to me or not when i'm buying my beers/dogs.
The thing is it isn't just the vendors, it is the staff as a whole, ranging from the parking lot security to the ushers and everything in between.
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  #65  
Old 04-04-2013, 12:32 PM
Milw Milw is offline
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Originally Posted by DumpJerry View Post
I've been to close to a thousand Sox home games. I've never felt that I was not treated in a hospitable manner by the employees. I've been to many other MLB parks and always felt more welcomed at Comiskey. No place like home.....
Really? I mean, I rarely encounter rudeness, I'm not saying that. But my interactions with employees at the ballgame are usually cold, at best, or irritating. If U.S. Cellular Field employees worked at a department store or a hotel or a restaurant, it would go out of business in short order.
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  #66  
Old 04-04-2013, 12:37 PM
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DumpJerry DumpJerry is offline
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Really? I mean, I rarely encounter rudeness, I'm not saying that. But my interactions with employees at the ballgame are usually cold, at best, or irritating. If U.S. Cellular Field employees worked at a department store or a hotel or a restaurant, it would go out of business in short order.
They've always been friendly with me. They smile, they chat, they get me what I order quickly (if it is an employee who takes orders). Heck, sometimes they give me a free beer (on purpose, not by mistake). I'm not sure what you're expecting, but I have not experienced what you're describing.

Maybe I need to get to more games.
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  #67  
Old 04-04-2013, 12:42 PM
Mr. Jinx Mr. Jinx is offline
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Originally Posted by Milw View Post
Really? I mean, I rarely encounter rudeness, I'm not saying that. But my interactions with employees at the ballgame are usually cold, at best, or irritating. If U.S. Cellular Field employees worked at a department store or a hotel or a restaurant, it would go out of business in short order.
My experiences are far closer to yours than Mr. Dump's. Mostly with the security, traffic management, ticket takers than with any particular vendors though.

I look at those as 2 separate things. The vendors are generally pretty friendly because they are working for tips. Everyone else who is not expecting a tip is generally kind of a prick.
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  #68  
Old 04-04-2013, 12:50 PM
Milw Milw is offline
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Originally Posted by Mr. Jinx View Post
My experiences are far closer to yours than Mr. Dump's. Mostly with the security, traffic management, ticket takers than with any particular vendors though.

I look at those as 2 separate things. The vendors are generally pretty friendly because they are working for tips. Everyone else who is not expecting a tip is generally kind of a prick.
The vendors are generally more cordial, but they tend to be incompetent (or at least painfully slow), which kind of sours the transaction. (EDIT: By vendors, I was thinking the concession workers. You're right, the guys walking the seats are great.)

Last edited by Milw; 04-04-2013 at 01:16 PM.
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  #69  
Old 04-04-2013, 01:09 PM
C-Dawg C-Dawg is offline
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Originally Posted by Mr. Jinx View Post
That may play a bit there, as I haven't exactly found the staff at Bulls/Hawks games all that nice either, but I do find the staff about as helpful as they can be at Cubs games.
Don't some of them work both ballparks though? Not the parking guys, obviously, but the vendors and ushers.

Its been years since I've driven to USCF (well, it wasn't even called that yet), so I can't comment on the parking lot guys. But yeah, I've seen some of the post-game jams. It doesn't look pretty.
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  #70  
Old 04-04-2013, 01:33 PM
TomBradley72 TomBradley72 is offline
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Originally Posted by doublem23 View Post
Or is it more of a "usual" vs. "new" phenomenon? The little things that bother you after 100 games at the Cell may not be as obvious in 1-2 trips to another team's park when you're just happy to probably be visiting a new place?
I don't think that's it- I'm also in the business of customer service/operations processes, etc.- so I can see it through an professional eye as well as a fan's eye
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  #71  
Old 04-04-2013, 01:44 PM
Bobby Thigpen Bobby Thigpen is offline
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Originally Posted by doublem23 View Post
Or is it more of a "usual" vs. "new" phenomenon? The little things that bother you after 100 games at the Cell may not be as obvious in 1-2 trips to another team's park when you're just happy to probably be visiting a new place?
Also part of the equation.

Perhaps that is why I haven't noticed a difference in any of the parks, because I'm only a casual visitor to any of them.
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  #72  
Old 04-04-2013, 02:27 PM
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Quote:
Originally Posted by Mr. Jinx View Post
My experiences are far closer to yours than Mr. Dump's. Mostly with the security, traffic management, ticket takers than with any particular vendors though.

I look at those as 2 separate things. The vendors are generally pretty friendly because they are working for tips. Everyone else who is not expecting a tip is generally kind of a prick.
My interaction with ticket takers is usually less than three seconds long, so I can't say they've been rude to me. In my very limited interactions with security, I've never had any problems. When I had parking coupons, they took my coupon and directed me to the aisle I was to park my car in, so no complaints there.

Quote:
Originally Posted by Milw View Post
The vendors are generally more cordial, but they tend to be incompetent (or at least painfully slow), which kind of sours the transaction. (EDIT: By vendors, I was thinking the concession workers. You're right, the guys walking the seats are great.)
I have found the concession workers to be extremely friendly and helpful. They take my order right away, get the food as soon as the order-taking is complete, take my money and give back change right away. Ok, they don't follow me to my seat to wipe off my face with a napkin if I get some mustard on it, but I'm a big boy who can take care of himself. The only time there have been slow-downs is when everyone in the park seems to want something from the same counter at the same time. I never go to the concession stands during the First Inning, that is when everyone remembers they're hungry.

Maybe you're thinking of movie theater concession stand workers?
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  #73  
Old 04-04-2013, 02:30 PM
dickallen15 dickallen15 is offline
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As long as the singing beer vendor is around, I have to give USCF workers 4 stars. Last year's "We all Work in a Yellow Shirt All Day" sung using the Beatles Yellow Submarine was beyond fabulous.
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  #74  
Old 04-04-2013, 02:31 PM
TomBradley72 TomBradley72 is offline
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I emailed Brooks a link to this whole thread- we may not always agree with him- but I always respect his responsivenes and his willingness to engage with me/us-

Here's his response-

1.We have two commercials in market: First one was PK and Alexei working out “to make an impact” with the voice over of Robin. Second was the “pie in the face” spots to push people to see the ending at whitesox.com (where we sell tickets). We are shooting two more this month that will start airing the first part of May. Trying to bring out some of the personalities on this team. Our fan base does not know the young guys and it is time that they get to know them. This said, it is nice to be able to use the guys as coming off of last year, it was not clear that our fan base wanted to see the guys out front.
2.Did you get a chance to see the new open before Thunderstruck? It incorporates a lot of the highlights from the past (trying to tell the CWS history story) in a little bit different manner. I saw someone state on the thread “Brooks listens to the fans” and this was a direct result of listening to the fans. Many stated that they wanted to see a fresh opening. We did not want to drift too far away from the open teaching new (and young) fans a bit of a history lesson before first pitch. We are still trying to do that. It is a bit of a work in progress but if people give it a chance, I think they will like it. Changing anything is hard, especially when it is something that is liked.
3.That video was our guys having some fun in Spring Training. Again, bringing out a bit of their personalities. It is not meant to win any awards, just guys having some fun. It is meant to run about 45 minutes to an hour before the game starts to be the introduction to “The Show” which is what we call our pregame. “The Show” will feature videos, take fans to different places around the ballpark (and outside the ballpark) and be a bit of a guide to all that USCF has to offer. THIS IS NOT USED TO REPLACE THE OPEN VIDEO. Most of the emails I received thought this was replacing “Pirates” and were from people who were not at Opening Day. Once they understand what this is and what it is meant to be, people typically understand. Certainly, had we (us or Comcast) known or anticipated it would have been thought of or misrepresented as something we are seriously presenting as our open, we would have never run it. It is our guys (and, I will tell you, we have a GREAT group of guys on this team and on our coaching staff) having some fun meant to run early in pregame. It should have never aired on Opening Day prior to the broadcast (when we had our highest rated Opening Day broadcast ever) and it will not be seen on air again. We will still run it where it was meant to be run, 45 minutes before the game to introduce “The Show” unless the players have an issue with it. It is not that big of a deal to upset the players. I hope this provides some clarity.
4.We have tried early fireworks in the past and they create no incremental sales. With the threat of weather in early April, it is better to use the days (our number of fireworks nights are limited by city code) in the summer months where we can make an impact on our sales. It is a business decision and hopefully, this seems reasonable.
5. Traffic Management Authority are city employees, not White Sox employees. Not much we can do here although we try.

Also, I noticed on the thread that a lot of the venom was directed toward guest service representatives and concession workers. I think it is fairly obvious that these are not full time White Sox employees. We have many GREAT people in these areas, but, we realize that we are not batting 1.000 with these people, who do turn over year to year.
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  #75  
Old 04-04-2013, 03:21 PM
salty99 salty99 is offline
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Seems like some reasonable responses, although he didn't address the whole gate opening and giveaway snafu's though. I did email my ticket rep separately about a few issues though.
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